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Travel Technology
All hotel companies will eventually need to be completely in the cloud to take full advantage of new tech like generative AI.
Justin Dawes | 10 months ago
Experiences
They say "it's about the journey, not the destination." But what may be true in life may not be true about how travelers want to book their trips online. TUI hopes to tap artificial intelligence to make travel search friendlier.
Selene Brophy | 11 months ago
Tourism
Today's podcast looks at the strength and weaknesses of Middle East's tourism sector, how travel companies are using artificial intelligence, and some fresh funding for travel startup Klook.
Sean O'Neill | 11 months ago
More travel companies are investing in the potential for an AI-powered overhaul of both customer sales and internal operations.
Justin Dawes | 11 months ago
Airlines
Today's podcast looks at Wi-Fi on American Airlines, changes to Hyatt's loyalty program, and a multiyear deal between Trip.com Group and AWS.
Justin Dawes | 12 months ago
Online Travel
This is one of the more significant announcements AWS made during a big news-making conference this week in Las Vegas.
Today's podcast looks at travel in the age of Ozempic, Amazon's AI tools for the travel industry, and Virgin's test run of long-haul sustainable flights.
Rashaad Jorden | 12 months ago
It is becoming more clear that streamlined customer service is one of the biggest immediate opportunities for generative AI in the travel industry.
Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.
AWS for Travel and Hospitality + Skift | 1 year ago
Hotels
In this video from Skift Global Forum 2023, we hear from Clare Ward, worldwide technical leader of travel & hospitality solutions at AWS, and Noha Abdalla, chief marketing officer at Choice Hotels, on the ways companies can put their data to work to create lasting customer relationships.
