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Delta CEO On Loyalty Changes: ‘We Moved Too Fast…We Will Be Making Modifications’
Speaking this week in Atlanta, Delta CEO Ed Bastian said the airline would soon revise the changes to the Delta Skymiles loyalty program announced earlier this month. Those changes shifted the key loyalty metric to money spent with Delta – and sparked backlash from Skymiles members. Bastian acknowledged the response: “We are still assessing what…
Lex Haris | 1 year ago