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Booking.com has taken more time than competitors to release updates for its AI tool. But it still has some of the same kinks to work out.
Booking.com has made an update to the AI trip planner on its mobile app.
The company released the first version of its AI trip planner in June 2023. It could only answer general travel questions at that time and search for hotel bookings, not answer questions much more complicated than that.
The company said on Wednesday that mobile app users can now ask the AI trip planner questions about specific properties, and there's also an AI tool for quickly filtering results.
To answer property-specific questions, the AI scans the property listing, traveler reviews, and photos. Users can ask property-specific questions now through the general AI chatbot after asking it to perform a general search for hotels. Another version is coming to individual property pages soon, the company said.
The AI filter tool is located in the property filter section of the results page in the app. There's now a box at the