Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.

Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.

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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Airlines

How Holiday Packages are Boosting EasyJet and British Airways

Once snobbishly consigned to the ‘bucket and spade brigade,’ package holidays are one of the fastest-growing products in UK travel. This lucrative opportunity to diversify revenue has not gone unnoticed by British Airways or easyJet, with both airlines rapidly expanding their highly profitable holiday divisions.

Pranjal Pande and Gordon Smith, Skift | 2 months ago

Travel Agents

Travel Agency Giant Flight Centre Notches Record Revenue

For Flight Centre, key risks to continued growth include the pace of business travel recovery and the execution of productivity initiatives. If airfares drop in price, it will be crucial to shift to a higher-margin product mix.

Sean O'Neill | 3 months ago

Hotels

Hilton Revamps Luxury Travel Advisor Program, Adds Concierge Desk and Perks

Just about every hotel brand is trying to target luxury, and Hilton’s no different. Its approach with this move is strengthening relationships with influential travel advisors.

Sean O'Neill | 3 months ago

Online Travel

AI Will Speed Travel Agent Decline, Says Booking CEO. Not So, Says ASTA Boss

True, as the head of ASTA says, some people will always prefer to use a travel advisor over an online travel website. But in the big picture, how will AI skew the trend?

Dennis Schaal | 3 months ago

Experiences

ToursByLocals CEO on Brand Transformation and Rising Demand for Authentic Experiences

Following pandemic setbacks, ToursByLocals has completed a long-awaited rebrand meant to signal growth.

Jesse Chase-Lubitz | 4 months ago

Tourism

The Travel Corporation Asia CEO on The New Face of Group Tours

When you think of group tours, do rigid schedules, crowded buses, and a lack of authentic experiences come to mind? Nick Lim, The Travel Corporation's Asia CEO, talks about how they have changed that perception.

Peden Doma Bhutia, Skift | 4 months ago

Airlines

Why JetBlue’s Baggage Change Leaves United Airlines on its Own

As JetBlue makes carry-on bags free for all passengers, is United's isolated market positioning becoming increasingly untenable?

Gordon Smith | 5 months ago

Airlines

American Airlines’ Distribution Disaster: IATA Chief Willie Walsh Weighs In

Speaking to Skift, the former British Airways CEO gave his informed perspective on the problems at American Airlines.

Gordon Smith | 5 months ago

Airlines

Behind Delta’s Strength: CEO Ed Bastian Talks Strategy as Competitors Stumble

Bastian’s drive for simplicity at Delta follows a disastrous week for rival American Airlines, which cut ties with its chief commercial officer and lowered its financial outlook.

Gordon Smith | 6 months ago

Airlines

American Airlines CEO Admits ‘We’ve Dug Ourselves a Hole’

Robert Isom had warm words for Vasu Raja, the airline’s outgoing chief commercial officer, but hinted that it was time for him to go.

Gordon Smith | 6 months ago