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Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.

Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.

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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Airlines

Southwest Fares Are Appearing on Google Flights

Southwest has been long known for not listing its fares on Google Flights or with online travel agencies.

Meghna Maharishi | 6 months ago

Airlines

EasyJet CEO Johan Lundgren to Step Down as ‘Orderly Succession’ Begins

After seven years overseeing one of Europe’s biggest budget carriers, Lundgren is leaving the business in good shape.

Gordon Smith | 6 months ago

Hotels

Accor Revamps How It Rewards Luxury Travel Advisors for Hotel Bookings

The Paris-based hotel giant is showering travel advisors with points, perks, and online tools. The goal is to inspire loyalty for bookings of its poshest brands, from Raffles to SLS—all while keeping those pesky online travel agency fees at bay.

Sean O'Neill | 6 months ago

Travel Agents

Hotelbeds Delays IPO Until the End of 2024 at the Earliest: Reports

When it comes to potential IPOs, timing is everything in life, right? Hotelbeds seemingly thinks so.

Dennis Schaal | 7 months ago

Travel Agents

Flight Centre Is Closing Its Gogo Vacations Unit

Flight Centre wanted to cut a money-losing division and refocus on a higher-end luxury client. RIP Gogo Vacations.

Dennis Schaal | 9 months ago

Travel Agents

Travel Agency Group Doubles Down on Dispute With American Airlines

In an exclusive, the leading group of U.S. travel advisors responds to claims by American Airlines that they're Luddites. The group says the carrier's effort to force them to adopt its preferred technology for booking flights is too fast and that, essentially, it's a bully.

Selene Brophy | 12 months ago

Airlines

American Airlines Accuses Travel Agents of Stifling Innovation for Self Interest

American Airlines has lashed out at U.S. travel agents in a scathing response to the complaint that the airline's robust distribution strategy was unfair.

Selene Brophy | 12 months ago

Tourism

America’s Favorite Flight Destinations in 2023? Cancun and London

Flight booking data reveals Americans' top worldwide and domestic destinations so far this year. Tourism marketers take note, especially of changes from the 2019 rankings.

Sean O'Neill | 1 year ago

Airlines

American Airlines CEO Defends Direct Selling Push in Face of Travel Agent Complaints

American Airlines's top boss Robert Isom feels confident in the carrier's evolving distribution strategy, the most assertive of all the carriers in the Americas. But some travel agents still feel bullied.

Selene Brophy | 1 year ago

Experiences

Travel Experiences in Demand: Survey of 18,000 Travelers Reveals Preferences

A massive survey of 18,000 travelers worldwide suggests that 2024 is shaping up to be a year when tours, activities, and experiences are decisive. Now if only marketers will catch up to reality.

Selene Brophy | 1 year ago