Skift Take
Awards are great, but running a consistent operation in the face of increased scrutiny is a challenge.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond.
You can read all of his writing here.
Yet another list: The group behind this one, The World's 50 Best Hotels, says the picks come from an anonymous panel of 600 industry leaders. Despite my general aversion to such roundups, I was generally pleased with the selections.
We should understand that these lists, whether from magazines or new upstart entities, will never be entirely objective. There are other machinations beneath the surface. However, they do serve to elevate those that are excellent.
It is also important to understand that with a surge of attention, press, and accolades, comes unintended consequences that have to be managed.
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